✨ $40 for 14 days of UNLIMITED YOGA ✨

Egg of the Universe Egg of the Universe

Faqs

Common questions below. If you still have questions contact us

Refunds and cancellations
Your yoga passes are non-refundable and non-transferable. Events and workshops under $100 in value are not refundable. For workshops, training and events greater than $100 you will be entitled to a full refund less $100 cancellation fee if you give us more than 30 days notice before the event. For more information please contact us at the studio.  
Terms & Conditions

Studio & Online
Please note that all yoga passes including annual passes are non-refundable and non-transferable.


Direct Debit Memberships
• There is a $100 admin fee should you wish to cancel before that time is up (possible only after 3 months or 6 active payments)

• The $79 fortnightly contract has a minimum period of 1 month or 2 fortnightly payments and no cancellation fee.

• If you wish to cancel, suspend or alter your DD payment in any way you must give Egg Of The Universe at least 5 days notice via email.

• Your membership payments will continue to draw from your account indefinitely. If you wish us to stop payments at the end of your contract you must inform us 5 days before your preferred termination date.


Drawing Arrangements:
• You must ensure your nominated account can accept direct debits and there are sufficient funds in the account on the nominated draw date. You must advise us if the nominated account is transferred or closed.

• If any drawing falls due on a non-business day, it will be debited from your account on the next business day following the scheduled draw date.

• If your financial institution dishonours your payment we will attempt to redraw in 14 days.

• If the drawing fails a second time we will contact you detailing the failed payment and may suspend your pass.


Fees
• You will pay all bank and direct debit fees, including any late payment or default fees accrued due to a lack of funds in the account or problem with the account.
• Ezidebit charge a $14.80 fee for failed payments


Suspensions:
• You may suspend your Membership by 56 days per year (total 8 weeks), unless otherwise agreed by Egg Of The Universe.
• 5 day minimum period per request


Cancellation Policy – Classes:
You can cancel your booking for class up to 2 hours before your class start time. Members who repeatedly do a no show or cancel within that time frame will be penalised. Drop in and other pass-holders will forfeit a one-class pass

Cancellation Policy – Workshops, Retreats and Teacher Training Substitution:
If after booking an event you are unable to attend, you are welcome to nominate someone else to attend in your place. If a non-member replaces a member, an additional fee will be charged to reflect the correct non-member rate to attend. You are also welcome to substitute a future workshop for yourself. No refunds will be given if the new workshop has a lower fee or if the funds are not used within six months. If there is a higher fee for the new workshop, a fee supplement must be paid.
Please advise substitutions via email to info@eggoftheuniverse.com at least 24 hours PRIOR to the workshop so that it can be updated in our records.


Gift Cards
Treat your gift voucher like cash. In the event that your gift voucher is lost or stolen, we are unable to issue a replacement. This policy helps us ensure the security and integrity of our voucher system.
We recommend keeping your gift voucher in a safe place and treating it with the same care as you would physical money. If you have any questions or need further assistance, please feel free to contact our customer service team at info@eggoftheuniverse.com

Refunds
Events and workshops under $100 in value are not refundable.
For Teacher Trainings and events greater than $100 you will be entitled to a full refund less the non-refundable deposit (20% unless stated otherwise), plus a $100 cancellation fee if you give more than 30 days notice before the event. 
In the event of any COVID restrictions, events will be shifted to a livestream offering and you will receive the link to join. No refunds are available, however you could choose a credit for use towards any purchase with EOTU yoga studios.
What do I wear to yoga?
We recommend wearing something light and fitted such as shorts or leggings, singlet tops or gym wear. Please avoid sweats, track pants, and heavy t-shirts as we heat the room for Essentials, Vinyasa Flow and Power Vinyasa classes. Bring a change of clothing and a towel for a shower if you wish, or you can rent one at the studio.
Do I need to bring my own mat? Are there any other props provided?
Bring your own mat if you so choose or there are Manduka studio mats available to hire for a $5 sanitising fee.
Cork blocks are supplied in studio as are straps and for Yin classes bolsters and blankets are available free of charge also.
Towels are available to hire for $3
Is there parking available around the studio?
We have limited parking available at the studio, please arrive early to ensure you get to your class on time.
We recommend you park in either Manning Street, Denison Street, or Waterloo Street for ticketed parking. FIND MORE PARKING
Cycling? We have bike parking right at the door to the studio at the rear of the carpark
What happens if I am late for class?
Please ensure you arrive a few minutes before class to settle in to the studio. We endeavour to commence our classes right on time and late entry isn’t permitted. Late entry into class disturbs both the teacher and your fellow students, and can put you at risk of injury. If you are running no more than 5 minutes late, please call the studio. We appreciate your understanding in this regard.
If I book and then cancel or don’t turn up, is there a charge?
You can cancel your booking for class up to 2 hours before your class start time. Members who repeatedly do a no show or cancel within that time frame will be penalised. Drop in and other pass-holders will forfeit a one-class pass.
What classes are best for a beginner?
We recommend you start with our Essentials classes. Yin classes are also suitable for beginners. However, if you’re fit and healthy and new to yoga you can jump into an open class and just do your best, keep an open mind and sense of adventure. 
I have an injury or special condition. Can I still practice yoga?
Absolutely. Yoga can be excellent therapy for many injuries and conditions, however we recommend you consult your health professional before commencing a yoga practice. Please let your teacher know that you have an injury and listen out for modifications and options in the class. Finally we empower you to be guided by the wisdom of your body and if something doesn’t feel right - don’t do it.
Why are some classes in a heated room?
Our studio is slightly heated to around 25-28°C. In the warmer months we will often switch the heaters off completely when artificially heating the space is unnecessary. Slightly heating the room means it’s comfortable in the cooler months and also aids a sweat to assist in detoxing via the skin, the body’s largest organ.
Are you COVID-safe?
Yes, we are fully registered as a covid safe business.
Can I take my phone into the yoga room?
Give yourself and your fellow yogis a rest from technology. This is a phone free zone. Enjoy the break. Come as free and untethered as possible. If you have a wearable please ensure it is on do-not disturb or aeroplane mode.
Do I have to stay for Savasana (relaxation at the end of class)?
Absolutely, this is the most important pose of the whole class. It’s a chance to allow the benefits of the practise to manifest in your body.
Can I share my 10 class pass with someone else?
Our 10 class passes are non transferable.
Do you have discounts for students or other concessions?
Yes we do! Please come and see us at the studio or contact us via email info@eggoftheuniverse.com to discuss your options
Can I buy gift vouchers
Definitely! You can nominate a dollar amount for a membership or product we offer, such as a New Student Intro or a particular kind of yoga mat.
Stop by the front desk at the studio or you can purchase one here
My workplace is interested in offering wellness benefits. Can you assist?
Yes we can! We tailor wholefoods, yoga and meditation packages for corporate clients and we’d be happy to discuss your office needs.
I’ve heard some studios offer free classes in exchange for help around the studio. Do you and how can I find out more?
We sure do, and we have a Karma yoga program that rewards yogis for helping with our cleaning and other jobs. To learn more, please email info@eggoftheuniverse.com
Can I practice while pregnant?
It’s always a case by case with our students and practising while pregnant. We want to empower you as mum-to-be and ask that you listen to the wisdom of your body and be guided by what will suit you best. We normally suggest starting prenatal classes once you are at 12 weeks and you have been given the go ahead by your midwife or obstetrician.
Are children able to practice at the studio?
Children are most welcome on a case by case basis once they are around 13 years old and above. They need to have the permission of the studio manager or teacher beforehand and be ready to take leadership over themselves for the class.
Can Dad’s come to Baby & Me classes?
Of course! Bubs in these classes are generally for newborns to about the first birthday.
Can my partner come with me to prenatal classes?
These classes are specifically designed for the pregnant mums to be and aim to create a gentle calm focus and energy with the group of women present.